![]() Restart CAS and check for errors in the Windows application log from CAS.Ensure that the Equitrac service account is not locked or disabled.Ensure the same service account password is set for all Equitrac services.Ensure all Equitrac service accounts are from the same domain/workgroup.Check that the Equitrac service account is the same for all Equitrac services.Database server upgrade has required the use of TLS 1.2 encryption.Equitrac CAS service is started but cannot communicate with the database.Equitrac service account has been locked or disabled in Active Directory.Equitrac service account password has changed.Equitrac service accounts do not match that of the CAS service.Error: Įquitrac services are not able to communicate with CAS due to a logon or permission issue. Context:'dbSrvMgr::GetSecurityPolicy', 'EQSyncLogon::LogonToServer'. In Windows application log, an error similar to the following is logged by EQ Management Console:Įrror encountered while attempting connection with the Accounting Server.
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